Design address book.
- This objective may include but is not limited to: generation; distribution; filtering; normalization; size management
Design central and branch office topology.
- This objective may include but is not limited to: designing sites and pools; placement of front-end servers; simple URLs; co-locating roles; designing browser-based access; Director role; capacity considerations
Design mediation topology.
- This objective may include but is not limited to: pooled Mediation Servers; standalone mediation servers; media bypass; co-location with other front-end services; capacity considerations
Design archiving and Quality of Experience (QoE) monitoring topology.
- This objective may include but is not limited to: designing QoE monitoring; placement of servers; Call Detail Recording (CDR); archiving policies
Design Edge topology.
- This objective may include but is not limited to: sizing, security, network, and capacity considerations; deployment; federation; reverse proxy configuration; XMPP; PIC; firewall requirements; remote access
Design Call Admission Control (CAC).
- This objective may include but is not limited to: sites; site links; exemptions; PSTN bypass; rerouting; CAC policies
Calculate bandwidth.
- This objective may include but is not limited to: specify network requirements; calculate voice bandwidth; calculate video bandwidth; P2P vs. conference

Designing a Conferencing and Enterprise Voice Infrastructure (25 percent)

Design a dial plan.
- This objective may include but is not limited to: formulate normalization rules and apply them as dial plan policies
Design for voice routing.
- This objective may include but is not limited to: PSTN breakout points; PBX phones; trunk routing; media gateway; least cost/alternate routing
Define voice policies.
- This objective may include but is not limited to: phone usage records; policy scope; decide level of access to certain features; private line; call parking
Define conference policies.
- This objective may include but is not limited to: controlling usage; system capacity considerations
Design for Response Group Services (RGS).
- This objective may include but is not limited to: workflow; contact objects; agents and queues; groups
Design for emergency services implementation.
- This objective may include but is not limited to: Enhanced 911 (E911); SIP trunk emergency service providers; location policies; Location Information Service (LIS) wiremap; analyze network mapping
Plan for devices.
- This objective may include but is not limited to: considerations for different endpoint types, including analog devices, common area phones, and standalone devices; DNS and DHCP requirements

Planning for External Dependencies and Migration (24 percent)

Plan for DNS implementation.
- This objective may include but is not limited to: internal and external DNS; identify supported DNS records; identify supported DNS servers
Plan for PKI requirements.
- This objective may include but is not limited to: public and private certificates; Subject Alternate Names (SANs)
Plan for Exchange Unified Messaging (UM).
- This objective may include but is not limited to: specify requirements to integrate Exchange UM with Lync Server 2010; Exchange UM dependencies; design Exchange UM dial plans
Plan for migration.
- This objective may include but is not limited to: configuration requirements; side-by-side migration; Edge migration; meeting considerations; client limitation considerations

Planning for High Availability and Business Continuity (26 percent)

Plan for high availability.
- This objective may include but is not limited to: choosing Survivable Branch Appliance (SBA) vs. Standard vs. Enterprise in high availability; number of servers and pools required; server redundancy
Plan for load balancing.
- This objective may include but is not limited to: DNS; Hardware Load Balancing (HLB)
Plan for backup and restore.
- This objective may include but is not limited to: partial recovery; database considerations; DBIMPEXP
Plan for disaster recovery.
- This objective may include but is not limited to: bare metal recovery; spread pools; CMS reactivation
Plan for system monitoring.
- This objective may include but is not limited to: synthetic transactions; identifying components to monitor; monitoring technologies such as Microsoft System Center Operations Manager
Plan for site resiliency.
- This objective may include but is not limited to: SBA; backup registrar